Terms and Conditions
PRICING & ORDERING
Matthews Design, pricing and specifications are subject to change without prior notice. Minimum order is $100.00.
PACKING AND HANDLING
Some items are subject to a crating charge.
SHIPPING
Shipping is freight collect unless otherwise specivied. A 15% surcharge will be added to all prepaid freight. All items are FOB Burbank, CA USA with the buyer assuming responsibility for all shipping charges. Matthews Studio Equipment's responsibility ceases upon the delivery of the shipment to the carrier. Any olss or damage occurring in transit is the responsibility of the carrier and buyers are advised to immediately notify the carrier in writing within 48 hours of any such loss.
RETURNS
A return authorization number must be obtained before any returns will be accepted. All returns are subject to a 20% restocking fee.
WEIGHTS & SPECIFICATIONS
Matthews has made diligent effort to illustrate and describe the products on this website accurately however, illustrations and descriptions including descriptions of dimensions and weight, are for identification purposes only, and are not warranties that the products will conform to the illustrations or descriptions. Descriptions of output and other performance levels of our product are based on normal use conditions, as well as installation and operation by qualified persons. However, these descriptions are not warranties. Product performance or output may also be affected by state and local regulations on sales, construction, installation and/or use of products. All weights are apporximate and have been rounded to the nearest quarter pound if under ten pounds and to the nearest one half pount if over ten pounds.
Due to the vast quantity of products Matthews manufactures and the varying weights and sizes of those products, freight will be charged to the card provided when the order is ready to ship. All online orders will go FedEx Ground to a business or residence unless otherwise specified. Special requests should be directed to webadmin@msegrip.com with the name, address and order number included.
It is absolutely necessary that, in an attempt to expedite the resolution of shipping errors or warranty issues, we are requiring notification of any discrepancies within 72 hours of receipt. Please include a purchase order number, sales order number, copy of Bill of Lading, tracking number and a description of the discrepancy along with any replacement or credit requests for the error. It is necessary that a RMA# be obtained from Matthews before any item is returned.