TERMS & CONDITIONS
PRICING & ORDERING
Matthews design, pricing and sepcifications are subject to change without prior notice. Minimum order is $100.00. Pricing effective April 16, 2016. All pricing shown is list price.
PACKING & HANDLING
Some items will be subject to either a crating charge and/or a handling fee.
SHIPPING DISCREPANCIES & RETURNS
All items shipped are FOB Burbank, CA USA with the buyer assuming all shipping charges. Shipping is freight collect unless otherwise specified. A 15% surcharge will be added to all prepaid freight.
Matthews Studio Equipment’s reponsibility ends upon delivery of the shipment to the carrier. Any loss or damage incurred in transit is the responsibility of the carrier and it’s the recipient’s responsibility to make note of any visual damage on the bill of lading before signing and taking delivery, to notify the carrier immediately upon discovery of concealed damage.
Notice of any shipping errors must be made within 72 horus of receipt of goods by calling 1.818.843.6715 with the following information: Purchase Order or Sales Order number, Tracking number and description of the discrepancy. A decision on how to remedy the discrepancy will be made at that time.
In order to return an item for any reason you need to first obtain an RMA number (Return Material Authorization). No returns will be accepted without prior authorization. Call 1.818.843.6715 with the following information: Invoice number and reason for return. If approved and RMA valid for 10 days will be issued. This number must be clearly visible on the outside of teh box.
Return shipping is the responsibility of the customer unless specified. All returns are subject to a 20% restocking fee.
WEIGHTS & SPECIFICATIONS
Matthews has made a diligent effort to illustrate and describe the products on this website accurately; nowever, illustrations and descriptions, including descriptions of dimensions and weight, are for identification purposes only, and are not warranties that the products will conform to the illustrations or descriptions. Descriptions of output and other performance levels of our product are based on normal use conditions, as well as installation and operation by qualified persons. However, these descriptions are not warraties. Product performance or output may also be affected by state and local regulations on sales, construction, installation and/or use of products. All weights are approximate and have been rounded to the nearest quarter pound if under ten pounds and to the nearest one-half pound if over ten pounds.
LIMITATIONS OF LIABILITY
In no event shall our comapny, officers, directors, employees or agents be responsible for any direct, indirect, punitive, special, incidental consequential damages, however it arises, whether in an action for negligence or some other action, or arising out of or in connection with the comments or advice provided by this site.
Matthews Studio Equipment products are warranted against defects for one year from date of purchase. Within this period of time Matthews will repair it without charge for labor or parts. Warranty does not cover transportation costs nor does it cover a product subjected to misuse or accidental damage. Warranty repairs are subjected to inspection and evaluation by Matthews Studio Equipment.
Access to this site is not in and of itself an offer to sell.
Contents of this site may be covered by either U.S. Patents, Trademarks or Copyrights. Prior approval is required to reproduce any part thereof.