Refund policy
RETURN POLICY
Matthews Studio Equipment, we strive to ensure your satisfaction with every purchase. If for any reason you need to return an item, please follow the guidelines below to ensure a smooth return process.
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Obtaining an RMA Number:
- Before returning any item, you must first obtain a Return Material Authorization (RMA) number.
- Call us at 1.818.843.6715 and provide your invoice number along with the reason for the return.
- Upon approval, you will receive an RMA number, valid for 10 days, which must be clearly visible on the outside of your return package.
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Return Window:
- RMA's must be submitted within 10 days from the shipment delivery date.
- RMA's must be submitted within 10 days from the shipment delivery date.
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Condition of Items:
- Only 'New' products are eligible for returns. We do not accept previously owned products.
- Only 'New' products are eligible for returns. We do not accept previously owned products.
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Return Shipping:
- The customer is responsible for return shipping costs.
- The customer is responsible for return shipping costs.
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Restocking Fee:
- All returns are subject to a 20% restocking fee.
- All returns are subject to a 20% restocking fee.
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Refund processing time
- After the confirmation that the RMA has been received and confirmed 'NEW' the customer will receive a refund within 30 days.
Please ensure all the above steps are followed to facilitate your return. Failing to obtain an RMA or meet the conditions outlined may result in your return being denied. If you have any questions, feel free to contact our customer service team - call us at 1.818.843.6715
